Help Centre

If you need to change your mind about your chosen house sitter, because they can't come, or didn't confirm with you, go to the 'Manage my sitters' page and click on the 'Choose a different sitter' link. The house sitter will then be notified via email (you can customise this message). Next, it's just a matter of choosing another house sitter (by clicking on the blue 'Confirm' button) from the same page. Please note, however, that if you wish to choose a different house sitter for other reasons, please first consider the date. ie don't cancel if the house sitter has already left and is on route to your property! Please provide as much notice as you can.