Help Centre

We pride ourselves on having a completely transparent business model. To this end: anyone can see all of our listings at any time. We also provide a very good overview of what a membership entails. For these reasons we believe that our members should have everything they need to confidently take out a membership with us before they hand over their small annual membership fee. For this reason, we don't routinely offer a refund on the small price of the joining fee with us. However, if you do have a valid reason for requesting a refund, and it is within 30 days of purchase, and you haven't used your account (ie. haven't sent messages to home owners), we are happy to issue a full refund (within 30 days of purchase).

Lastly, please be assured that we do not keep your credit card details and would never presume to automatically renew your annual membership. Instead, we sent you an email reminder one month before your account expires, with an invitation to renew your membership. If you go ahead, you will then have to re-enter your credit/debit card details again.