Help Centre

To cancel an assignment before it starts, on your 'My house sitting assignments' page, which is available from your Dashboard, house sitters can click on the 'Cancel this assignment' link. You will be prompted to include a message to the home owner. They will then be notified via email. Please don't leave this to the last minute! Be considerate for your home owner, who may not have enough time to find another house sitter.

It is also assumed that house sitters only cancel an assignment before it has started!

If it has already started, we generally advise that house sitters:

• do not to leave the premises before the agreed end of the assignment without written permission from the home owner or nominated contact person (seven days notice is a good idea)
• give vacant possession of the premises to the home owner or nominated contact person’s at the end of the assignment
• return all keys and other security devices at the end of the assignment
• provide the home owner or nominated contact person with a forwarding address