Help Centre

To add references to your listings, you first need to upload you reference  to a third party site first as a PDF document eg.Dropbox, OneDrive, CloudMe- all of these services are free :). 

 Once you have uploaded you reference/s:

1. Login to our account
2. Go to the 'Edit my listing' page
3. Scroll down to the 'References' section
4. Add the URL for your PDF

A 'URL' is the link to the document. You can get that from wherever you uploaded the document, usually via a 'Share' button or function. We also advise you convert any Word documents to the PDF format, as many people may not have the Microsoft Word application installed.

Also, please note that there is a limit of five URLs. If you reach this limit, you can try sharing a folder, instead of individual files. That way you only need to use one slot and share as many files as you like.

Dropbox

To share a document, or folder via Dropbox:

1. Login to Dropbox
2. Upload your file
3. Click on the 'Share' button to the right of your document
4. Click on the 'Create a link' text
5. Click the 'Copy link' text
6. Navigate back to your MindMyHouse account
7. In the References box, paste the URL you just copied into the References URL field.
8. Click the 'Plus' icon if you want to add more URLs
9. Save your listing

Microsoft OneDrive

To share a document, or folder via OneDrive:

1. Login to OneDrive
2. Upload your file
3. Click on the file to view the file
4. Click the 'Share' button (top left)
5. Click the 'Get a link' button
6. Click on the 'Copy' button to copy the URL
7. Navigate back to your MindMyHouse account
8. In the References box, paste the URL you just copied into the References URL field.
9. Click the 'Plus' icon if you want to add more URLs
10. Save your listing

CloudMe

To share a document, or folder via CloudMe:

1. Login to CloudMe
2. Upload your file
3. Click on the file to select the file
4. Click the 'Share' button
5. Click the 'Copy link' button
6. Navigate back to your MindMyHouse account
7. In the References box, paste the URL you just copied into the References URL field.
8. Click the 'Plus' icon if you want to add more URLs
9. Save your listing

Google Drive

To share a document, or folder via Google Drive:

1. Login to Google Drive
2. Upload your file
3. Double click on the file to view the file in Google Drive
4. Click the blue 'Share' button (top right)
5. Change the general access to 'Anyone with a link'
6. Click the 'Copy link' button
7. Navigate back to your MindMyHouse account
8. In the References box, paste the URL you just copied into the References URL field.
9. Click the 'Plus' icon if you want to add more URLs
10. Save your listing

To request a testimonial/review from another member, following the steps below:

• Make sure you are logged in to the site
• Go the 'My testimonials > Request testimonial' section from your dashboard and enter the persons' first and last names into the search form
• Click the 'Request testimonial' button to send your request

An email will go to the home owner/house sitter, notifying them that you have requested a testimonial from them. You will be emailed back when they write it. If you haven't heard back from them after a few days, it may be that they have ignored your request.

Approvals for home owner listings should only take about 24 hours. If it is taking longer than that, we apologise for the delay. We have found that it's necessary to have a manual check in place, in case someone posts something that isn't appropriate for our service.

Please be assured that your messages are being sent to home owners.

Competition for the longer house sitting assignments is so keen that home owners can often feel deluged by responses. That is no excuse for them not showing you the courtesy of acknowledging your application or politely turning your offer down.

We have written two short articles on home owner etiquette in different editions of MindMyHouse News that you can see at the following URLs:

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-09-feburary-2014/

http://www.mindmyhouse.com/community/blog/news/mindmyhouse-news-22-july-2006/

We realise how important it is for house sitter members to hear back from home owners regarding their applications. We currently have several mechanisms in place to encourage our home owner members to acknowledge every message they receive through our site, including email templates. We send out regular email reminders to all home owners asking them if they have found a sitter. We also automatically hide their listing at the beginning of their sitter assignment dates (if they only have one current set to dates).

To encourage home owners to reply to your messages to them it's a good idea to create your own sitter available listing complete with three nice photos of your choosing. Until you create your own listing, home owners can't add you to their favourite house sitter candidates. Having a listing on our site will show home owners that you are a real person who deserves a reply!

Also, we have a feature that allows you to see if the home owner have read your application. This was released in May 2017, so it doesn't apply to messages sent before then. You can do this by going to your Message Centre, sent folder and check the 'Read by owner' column in your email list:

https://www.mindmyhouse.com/sitters/messages/sent

If you've forgotten your password, it's no problem to reset it. Simply click on 'Forgot password' from the login page and we'll send your an email with instructions on how to reset your password.

If you are unable to re-set your password yourself, write to us here at help@mindmyhouse.com from the email account you use with your account and we can manually re-set your password for you.