Help Centre

Sorry, but unfortunately we don't have an affiliate program. We are just a small mom and pop family business and like to keep our site free of advertising etc. Thanks for thinking of us though :)

Our site has been set up to receive payment of your annual membership fee by either your debit or credit card. We're paying a hefty percentage of our gross income to Stripe, a third party merchant services provider, to securely process your payments for us while guaranteeing the security of your financial information. If you don't have your own debit or credit card consider asking to use a friend or relative's card as the card's billing address does not have to match your home address for the payment to go through.

Stripe accepts the following credit and/or debit cards: Visa, Mastercard, American Express, Discover, as well as a few others depending on where you are located.

Please note that we do not automatically renew your memberships after your account lapses (after twelve months).

Once you've joined MindMyHouse.com as a house sitter member you are entitled to create and update your listing as many times as you like over the course of a year. You may choose to hide your listing from view for a good portion of that time.

Once you've joined and you have used your account, we consider your membership fee to have been spent (if it's been more than 30 days and if you have sent messages to home owners).

Please also note that your membership is transferable, so you don't cancel it, you can give it to someone who can use it! To transfer your account to someone else you will have to login to your account area and replace all of your information with theirs. Have fun with it!

Please see our Terms and Conditions for more details.

Also, please be assured that we do not keep your credit card details and would never presume to automatically renew your annual membership. Instead, we sent you an email reminder one month before your account expires, with an invitation to renew your membership. If you go ahead, you will then have to re-enter your credit/debit card details again.

Yes, as far as we can tell, our annual fee of US$29 for house sitters is the cheapest on the web. Our competitors charge the following for a similar service:

• Housecarers – US$50 per year
• Trusted House Sitters – US$169 per year
• Nomador – US$99 per year

Note that these figures in US dollars were correct on 1 Jan 2023. We've also been US$29 since 2023, and US$20 from 2022 to 2005 (When we started).

If you registered as a house sitter but had trouble at the payment stage and couldn't quite complete it, don't despair as we are committed to helping you get onboard.

To complete your registration, please register again at the following page:

https://www.mindmyhouse.com/register/member/sitter

The details you previously entered were not stored, so you will need to re-enter your details. Once activated, you will then have your very own feature-packed house sitter account with MindMyHouse which you can start using again straight away!

If emails you were expecting from MindMyHouse haven't arrived in your inbox, it may be caused by one of the following issues:

You accidently entered in the wrong email address when you registered (it happens)
If you think this has happened to you, contact us at help@mindmyhouse.com and we can help.

Your email account provider may be blocking our emails to you.
Yes spam is a scourge - but emails from MindMyHouse (while they are often automatically generated) aren't! In an effort to combat spam many email accounts (especially those connected with work places and academic institutions) have very efficient spamblocking technology in place that may be inadvertently preventing you from receiving important emails from us.

Private free email service providers also offer various levels of spam filtering that may be doing the same damage. If anything in the following list seems to apply to you, your email account software or provider may be using spam blocking technology which is preventing our emails from reaching you:

• If you have subscribed to our mailing list but aren't receiving our newsletter, MindMyHouse News, in your inbox.
• If your requests for customer support seem to be going unanswered.
• If you haven't received a single email telling you that a new house sitting assignment (or house sitter) has become available in your preferred areas.
• If you registered with our service but the activation email never arrived.

So what's the solution? You will need to ensure that any emails from support@mindmyhouse, help@mindmyhouse.com, do-not-reply@mindmyhouse.com and info@mindmyhouse.com are allowed to bypass your SPAM filter. Usually it's a simple matter of adding these addresses into your email program preferences to allow them to be received.

Also, avoid using your work or academic email address with MindMyHouse as these accounts are most likely to have over-zealous spam filters. It's best to use a free public domain account such as those available with Yahoo Mail or GMail.

Please note that your email address can't actually be harvested from our website as all contact details are hidden behind a password-protected area. So as long as you don't write your email address in the body of your listing (and you don't publish that address anywhere else on the web) you're safe from receiving the endless Viagra listings (aaaaaaaahhhhhhhhhhhhh) at that address.

Note that you don't need to re-register with our service to change your email address. Simply login to your member account area and choose 'Update my contact details'. Type your new email address into the relevant field and it's done!

When you first register as a member with MindMyhouse.com you'll receive an email containing an activation link (URL). You'll need to login to your email account to access this email and then click on the link (or copy and paste it into the address field of your browser) to activate your membership account with MindMyHouse.com. This is part of a system of security protocols we've set up to both validate your email address and safeguard the security of your password-protected membership account area. When you click on the link (or copy and paste it into the address field of your browser), please check that you have the complete URL and that the link doesn't have any spaces in it. If it was too long to fit on one line of the email message, your email program may have introduced a space into it, making it useless. The complete URL will be around 94 characters long, containing letters and a question mark followed by a mixture of letters, symbols and numbers. If you're still unable to activate your account contact us via our support form

Home owner memberships expire after twelve months if you choose to not renew your account. We do not keep your credit card details and would never presume to automatically renew your annual membership.

Instead, we sent you an email reminder one month before your account expires, with an invitation to renew your membership. If you go ahead, you will then have to re-enter your credit/debit card details again.

If you wish to cancel your account immediately, select the 'Cancel account' link from the bottom of your 'My account' page, which is available on your Dashboard. You can also email help@mindmyhouse.com to arrange the removal of your membership account from the site.

Note: If you have a free lifetime home owner membership (and not a paid account), these do not expire in the same way as paid annual memberships because you have free access to the site. You can choose to hide or delete your sitter wanted listing at any time from your account area.

House sitter memberships expire after twelve months if you choose to not renew your account. We do not keep your credit card details and would never presume to automatically renew your annual membership.

Instead, we sent you an email reminder one month before your account expires, with an invitation to renew your membership. If you go ahead, you will then have to re-enter your credit/debit card details again.

If you wish to cancel your account immediately, select the 'Cancel account' link from the bottom of your 'My account' page, which is available on your Dashboard. You can also email help@mindmyhouse.com to arrange the removal of your membership account from the site.

Yes, you can register as both a house sitter and a home owner on our site. This is quick and easy to do.

If you haven't joined yet, just select the 'Both (dual member)' option from the Register page.

If you are already a registered home owner, login first, then choose the 'House sitters' area from the menu. Then choose Register. Your details will be copied through from your home owner membership. Please tick the 'I am not a robot' box (if you can see it).

If you're already a registered house sitter, login first, then choose the 'Home owners' area from the menu. Then choose Register. Your details will be copied through from your house sitter membership. Enter your credit card details into the form to make your payment of US$29 (or its equivalent in your local currency) for an annual house sitter membership. Please tick the 'I am not a robot' box (if you can see it).

Please note that you may need to logout and log back in again, if you have any problems accessing your dual MindMyHouse account.

Managing your dual membership on MindMyHouse is simple. You can use the same login details (your email address and password) to view and amend details in both your house sitter account area and your home owner account area during the same session. Please take care when you're creating an listing that you're in the right account area!

If you would like to have different contact details in your two account areas then you will need to register again as a home owner member using a different email address (your password can remain the same).

As with every house sitting assignment, many things are negotiable with the home owner.

As a couple, you are probably able to bring more to a house sitting assignment than as a single person – that's a bonus for those home owners who are looking for a couple!

As a family, some of our home owner members prefer childless couples to mind their pets and homes in their absence. Having said that, we have many families with children advertise their assignments with us successfully. 

The vast majority of house sitting assignments are in the wealthy countries of the west: Canada and USA, New Zealand and Australia, UK and Europe and South Africa. Due to space reasons we've shortened our list of countries to reflect this fact. If you want to select a country such as Ghana or Brazil for your listing, simply choose Africa or South America from the pull-down menu. You can then include more detail in your listing about what you are specifically looking for.

We pride ourselves on having a completely transparent business model. To this end: anyone can see all of our listings at any time. We also provide a very good overview of what a membership entails. For these reasons we believe that our members should have everything they need to confidently take out a membership with us before they hand over their small annual membership fee. For this reason, we don't routinely offer a refund on the small price of the joining fee with us. However, if you do have a valid reason for requesting a refund, and it is within 30 days of purchase, and you haven't used your account (ie. haven't sent messages to home owners), we are happy to issue a full refund (within 30 days of purchase).

Lastly, please be assured that we do not keep your credit card details and would never presume to automatically renew your annual membership. Instead, we sent you an email reminder one month before your account expires, with an invitation to renew your membership. If you go ahead, you will then have to re-enter your credit/debit card details again.

Our minimum age for joining as a house sitter is 18 (and we have no maximum age). Please also note that by joining our service, you won't be committing to anything.

Please note that the way that MindMyHouse works is by bringing home owners and house sitters together. What home owners and house sitters agree to after they have made contact is often private and we are not always privy to that information. If you (or they) have particular expectations (eg. age, payment, food etc), it's best to ensure that you and the home owner communicate your expectations with each other before you agree to house sit for them.