Help Centre

To view my current house sitters & applicants, organised by date, visit the 'Manage my sitters' page. This page shows all of my current and older assignment dates. For each date, I can click through to view who has applied for each of these house sitting assignment dates. It may include house sitters I have contacted directly, as well as house sitters who applied.

Note that whenever you 'message' a house sitter, or they 'message' you, they will be automatically added to your 'current applicants' list.

You can see the house sitter your selected for a particular date on 'Manage my sitters' page. On this page you can take a number of different actions, such as: send another message; view their listing; unselect them (or in other words, start the process of choosing another sitter instead); reset this list and start over.

You can view your previous sitters either via the 'Manage my sitters' page, or via the 'Previous sitters' page. On this page you can take a number of different actions, such as: send another message; add a sitter to your current list of applicants; view a sitter's listing.

Your favourites list is just that, a list of house sitters you like, but aren't sure about yet. This isn't your final list. If you want to select a house sitter from your favourites for your house sitting assignment, just click the 'Send a new message' link on the favourites page and send them a message saying that you are adding them to your list of applicants. Note that they may already be on your 'Current house sitter & applicants' list. It should say 'current applicant' if that's the case.

To cancel an assignment before it starts, home owners can click the 'cancel this assignment' button on 'Manage my sitters' page and use the link 'Cancel these dates'. You can also add a special message to all the house sitters who applied in the popup window, as they will all be sent an email notifying them of the cancellation.

It is also assumed that home owners only cancel an assignment before it has started!

If it has already started, we generally advise that the home owner:

• gives the house sitter at least seven days notice of an early end of the assignment if the assignment is for less than six months
• to give the house sitter at least 28 days notice of an early end of the assignment if the assignment is for six months or longer

This will happen automatically, once the end date on your 'sitter wanted' list is reached. If, for some reason, this didn't work, you can mark the assignment complete yourself, by visiting the 'Manage my sitters' page, and clicking the 'Mark this assignment as complete link, under the correct set of assignment dates. Please note that this link only appears when the start and end dates have passed. You can also contact us at the helpesk if you need any assistance.

If you need to change your mind about your chosen house sitter, because they can't come, or didn't confirm with you, go to the 'Manage my sitters' page and click on the 'Choose a different sitter' link. The house sitter will then be notified via email (you can customise this message). Next, it's just a matter of choosing another house sitter (by clicking on the blue 'Confirm' button) from the same page. Please note, however, that if you wish to choose a different house sitter for other reasons, please first consider the date. ie don't cancel if the house sitter has already left and is on route to your property! Please provide as much notice as you can.

In order for us to help you keep track of who applied, and who your previous house sitters were, and to help house sitters also keep track of these things, it has become mandatory to have a 'sitter wanted' listing. 

You can still contact house sitters directly without a listing, of course, but nothing will show in your 'My sitters' area, without a listing, sorry.

The short answer is that you can't, sorry. But when you 'choose' a house sitter, all of the other applicants will automatically be emailed (you can customise this message if you want). Also, when your house sitting assignment has been completed or reset, or a new listing created, all house sitter applicants will be moved to your 'Manage my Sitters' > 'Previous sitters' page.

That's great news that you have found a house sitter in time for your departure.

You don't need to email the house sitters who applied, as we will have done it for you, as long as you selected your house sitter via the 'Manage my  sitters' page. If you didn't use this page to select your house sitter, you can do so now.

Please also find below a link to our house sitting agreement. Generally, our advice is that you should meet with your house sitter first before agreeing to the assignment. During this meeting, you should go through the house sitting agreement with them, so that your (and their) expectations are met and agreed upon.

https://www.mindmyhouse.com/advice/advice_legal

If your house sitter is coming from overseas and is unable to meet with you, you can arrange to meet online (eg. Skype) although this may be a bit harder.

In addition, we also have a checklist for home owners, which you may find useful:

https://www.mindmyhouse.com/advice/checklist_home_owners

Firstly, try to contact them again to get confirmation (via your MindMyHouse Message Centre). It may that they are delayed, or unable to access the internet. It has been known to happen!

If you want to cancel your house sitter and choose another one, first you need to 'unselect' your sitter. See this FAQ for detailed instructions on how to do this. Once you've unselected them, you can then go about choosing another house sitter. You can also contact us at the helpesk, in case we can assist in trying to contact your house sitter.

Deleting your 'sitter wanted' listing will do several things:

• Firstly, it will empty everything in your listing, so that you can start over.
• If you had already published your listing, and also had some applicants for your dates, they will be emailed to let them know they were unsuccessful (this is the same as resetting your assignment)
• On the 'Manage my sitters' page, you will continue to see your previous assignment dates, as well as who applied for those dates, and who was chosen. This information is not removed when you delete your 'sitter wanted' listing.

When you edit your 'Sitter wanted' listing (available from your Dashboard), under the 'Dates' section, just click the 'Add a new date range' button to add a second or third set of dates. This will allow you to select a second (or third) house sitter for those dates.

Important note: To view who has applied for which set of assignment dates, visit the 'Manage my sitters' page (from your Dashboard). You can manage everything for each set of dates from this screen, and is seperate to your 'listing' page.