Help Centre

Probably because the owner selected a sitter (which wasn't you), then that sitter couldn't make it. The owner then had to select another sitter instead. This will have triggered another round of notification emails. Sorry about that!

These can be viewed from your 'My house sitting assignments' page, which is available from your Dashboard. Please note that this list includes every home owner you contacted via MindMyHouse, or whom contacted you directly via MindMyHouse.

If you were successful (or unsuccessful), it will be visible on your 'My house sitting assignments' page, which is available from your Dashboard. You should also receive an email at your personal inbox telling you the news (don't forget to check your spam folder!).

Your house sitting assignments coming up are viewable on your 'My house sitting assignments' page, which is available from your Dashboard. Once they have been marked as completed, they will be moved to the 'Completed' section.

On your 'My house sitting assignments' page, which is available from your Dashboard, you can click on the 'Cancel my application' link, which will remove you from consideration.

To cancel an assignment before it starts, on your 'My house sitting assignments' page, which is available from your Dashboard, house sitters can click on the 'Cancel this assignment' link. You will be prompted to include a message to the home owner. They will then be notified via email. Please don't leave this to the last minute! Be considerate for your home owner, who may not have enough time to find another house sitter.

It is also assumed that house sitters only cancel an assignment before it has started!

If it has already started, we generally advise that house sitters:

• do not to leave the premises before the agreed end of the assignment without written permission from the home owner or nominated contact person (seven days notice is a good idea)
• give vacant possession of the premises to the home owner or nominated contact person’s at the end of the assignment
• return all keys and other security devices at the end of the assignment
• provide the home owner or nominated contact person with a forwarding address

No, you won't be. It will be up to you to prevent a double booking, so be careful! You can't be in two places at once, right?

Yes, but if you were successful for a house sitting assignment, you MUST cancel the other ones that cover the same time period! To do this, please see this FAQ.

Usually this means that the listing has been hidden, or deleted. Reasons for this may include:

• the start date has come and gone (listings are automatically hidden on the start date)
• the home owner has already found someone
• the home owner has created a second listing (for a future date)

If you were selected for a particular house sitting assignment, and the listing has been hidden or deleted, it will appear to be 'archived' or greyed out on your 'My house sitting assignments' page. If this is indeed the case, don't panic, your assignment may still be one. If your not sure, the best thing to do is to contact the home owner directly (via your MindMyHouse Message Centre).

Yes, absolutely. Competition is sometimes very high for certain assignments, therefore you need to apply for every assignment you like the sound of. Also, if the listing is still visible, it may mean that the home owner hasn't chosen yet.   

There may be a few reasons why this has happened:

• We only started collecting data about this type of site activity from April 2020. It may be that your assignment was from before this date. Use this form to submit any assignments you completed before then.
• The home owner may have disputed that you successfully completed the assignment and MindMyHouse, after investigation, has either agreed or the outcome is still pending.

This will happen automatically, once the end date on the house sitting assignment has been reached. If, for some reason, you weren't able to complete the assignment, please contact us at the helpesk with the details.

That's great news that you have found a house sitting assignment! The next step is to send them a message to confirm.

Please also find below a link to our house sitting agreement. Generally, our advice is that you should meet with the home owner first before agreeing to the assignment.

https://www.mindmyhouse.com/advice/advice_legal

During this meeting, you should go through the house sitting agreement with them, so that your (and their) expectations are met and agreed upon.

If you are coming from overseas and is unable to meet with them, you can arrange to meet online (eg. Skype) although this may be a bit harder.

Also, don't forget to have a Plan B in place, in case the home owner has to cancel at the last minute!

Need to cancel?

If you need to cancel this house sitting assignment, go to your 'My Assignments' page and click the 'cancel this assignment' link. Don't leave it too late!

And lastly, don't forget, do not send any money to a home owner (for travel, or the deposit) before you arrive. That's just some helpful security advice we give out to everyone :)

There may be a few reasons why this has happened:

• We only started collecting data about this type of site activity from April 2020. It may be that your assignment was from before this date. Use this form to submit any assignments you completed before then.
• The home owner may have disputed that you successfully completed the assignment and MindMyHouse, after investigation, has either agreed or the outcome is still pending.

If you have been lucky to receive an email from MindMyHouse saying that you were successfully chosen for an upcoming house sitting assignment, the next step is to send the home owner a message, indicaating your acceptance. You can do this via your Message centre, or via your 'My assignments' page.

Also, we have the following FAQ to help you finalise the details of your house sitting assignment.

https://www.mindmyhouse.com/support/faq/41

Please also find below a link to our house sitting agreement. Generally, our advice is that you should meet with the home owner first before agreeing to the assignment. During this meeting, you should go through the house sitting agreement with them, so that your (and their) expectations are met and agreed upon.

https://www.mindmyhouse.com/advice/advice_legal

If you are coming from overseas and is unable to meet with them, you can arrange to meet online (eg. Skype) although this may be a bit harder.